12 November 2020
This website is operated by Junrex Cellphone and Accessories Incorporated.
We understand the importance of your privacy. Please take the time to read this Privacy Notice carefully to understand how we will use your personal data.
What data we collect
We may collect and process the following personal data about you, depending on the types of services you use on this website:
1 Contact details: Name, email address, phone number, postcode and postal address, to contact you and as necessary to arrange device delivery/collection.
2 Customer services information: your contact details, and a record of your Junrex Support query by email, live chat, and hotline or social media direct message.
How we use your data
We process your following personal data to provide you with requested services and to fulfil our contractual obligations to you and for the associated purposes. Unless otherwise stated in this Statement, you will no longer be able to enjoy the relevant service(s) if you refuse the collection and processing of your personal data for these services.
(1) JUNREX USERNAME log-in: if you choose to log-in using your JUNREX USERNAME, we process your JUNREX USERNAME account information in order to provide logged-in services to you.
(2) Warranty-Query: to check your device is within warranties and repair in-warranty devices, we process your device details and customer services information.
(3) Repair Status Inquiry and Spare Part Price Query: we process your device details (IMEI/SN) to enable you to track your repair Status online or to check product's spare part price.
(4) Postal Repair Service: we process your contact details and device details information to enable you to collect and deliver devices from your address or selected collection point.
(5) Customer service: We use your contact details to contact you when diagnosing your device problems. We also process your customer services information for service backtracking and quality improvement.
On the basis of our legitimate interests, we process the following data for the associated purposes:
(1) Customer inquiries: we process your JUNREX USERNAME account information, your contact details and customer services information to assist you with your questions and queries, orders, returns, troubleshooting, FAQs, and all other customer inquiries, whether that inquiries is by hotline, email, live chat, hotline or social media.
On the basis of your consent, we process the following data for the associated purposes:
Marketing: with your consent, we process your email and/or phone number for marketing purposes, including for customer satisfaction feedback surveys. You can object to the use of your personal data for marketing purposes at any time. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal.
To safeguard and protect your personal data, we use appropriate organizational security, physical and technical measures and processes. It is our commitment to implement physical, electronic, and procedural safeguards to protect personal data against loss, misuse, damage and unauthorized processing, access, disclosures or modifications of personal data. Continuous review and enhancement of security policies and security measures is made to consistently maintain a high level of security.
How we share your data
1 Sharing with service providers: We use third-party service providers, including payment services providers, customer service agents and repair companies. They will have access to your personal data only as required to fulfil their contractual obligations to us. Our services providers have been carefully selected and commissioned by us, are bound by contract and will not process your personal data for any other purposes.
2 Sharing within group companies: To check whether your device is within warranty, we will share your IMEI/SN and proof of purchase with our affiliated companies, which records the date of activation of your device. We will also share non-personally identifiable information, such as device model and broken parts, with our affiliated companies, for the purposes of spare parts forecasting and repair supplier settlement.
3 Sharing with third parties: We share your personal data with our delivery and logistics providers to deliver or collect devices to/from you.
4 Legal or regulatory disclosures: Junrex may share your personal data to meet requirements of applicable law and regulation, in response to requests from regulators, courts or government agencies, or to establish or defend our legal rights.
Your personal data are transferred to and stored in our head office and server. Junrex complies with all applicable legal requirements to safeguard your personal data, by entering into contractual clauses to ensure that an equivalent level of data protection applies to your personal data.
How long we retain your data
We retain your personal data for no longer than is necessary. In particular:
1 Junrex USERNAME account information: We retain your Junrex USERNAME account information until you deregister your account.
2 Your repair service information: Name, Email address, address, phone number and device identifier (EMEI/SN) will be retained for up to 24 months from the date of your last contact with us.
3 When you consult with customer service personnel on Hotline, Live Chat, Social Media, your device identifier, chat records, email address, phone number, voice and Junrex USERNAME will be retained for 24 months.
4 When you make query on warranty and repair status, the Device Identifier (EMEI/SN) will be used to check the information. This information will be deleted immediately after use and will not be stored.
In relation to each of the retention periods above, you can specifically request for earlier deletion by exercising your rights of objection and erasure. Requests will be handled in accordance with applicable legal requirements.
Updates to this notice
Junrex reserves the right to update this Notice at any time. Should this Notice be updated, Junrex will release the change notice via various channels, including posting the latest version on our official website: https://www.junrex.com.
The most current version of this Privacy Notice will always be available here. You can check the “effective date” posted at the top to see when this Privacy Notice was last updated.
IMPORTANT: This Privacy Notice applies to this website only. For our privacy commitments in relation to other products and services, please see the applicable privacy notice of those products and services.